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1. How do I compliment an officer?

If you would like to compliment an officer, your written comments should be sent directly to Kennebunk Police Chief Robert F. MacKenzie via email (rmackenzie@kennebunkmaine.us) or mail (Kennebunk Police Dept., 4 Summer St., Kennebunk, ME, 04043). Verbal comments can be directed via telephone to Chief MacKenzie, Patrol Lt. Eric O'Brien, or to a shift supervisor by calling the police department at 207.985.6121 or by stopping into the police lobby Monday through Friday between 8am and 4pm.

2. How do I file an officer complaint?

If you would like to file a complaint against an officer, please first contact a shift supervisor by calling 207.985.6121 and speaking with a public safety dispatcher who will then have a supervisor contact you. You may also come to the police department directly in order to speak with a shift supervisor in person. If you would like to file a complaint against a supervisor please contact Patrol Lieutenant Eric O'Brien via email (eobrien@kennebunkmaine.us) or by phone (207.604.1320).

3. When can I come to the police department to get fingerprinted?

Any Kennebunk resident needing fingerprints for employment, adoption, travel, etc. purposes can come to the police lobby any day at any time; appointments do not need to be made in advance. Kennebunk residents are not charged a fee for this service. Those requesting fingerprints should set aside 30-45 minutes for this process to be completed. Officers may not always be readily available upon a resident’s arrival, so a time delay may occur.

4. How do I obtain a local background check?

For non-criminal purposes, local background checks are the only backgrounds conducted. Kennebunk residents may receive a local background check at no cost. A written request, to include an individual’s name, local address, address where background is to be mailed once completed, date of birth and social security number should be sent directly to Deputy Chief Michael Nugent, Kennebunk Police Department, 4 Summer Street, Kennebunk, ME, 04043. Please include with the written request supporting documentation showing why a background check is needed. Please allow five (5) to seven (7) business days for such requests to be processed once received.

5. How do I obtain a copy of a police report?

Maine Freedom of Access laws dictate what types of reports are and are not available to the public. Formal requests for reports can be made by accessing the Information & Downloads section of the Kennebunk Police Department Web site and following the link for Reports and Records Requests. Instructions and downloadable forms are available via this method. Report and Records Request forms can also be obtained from the police department lobby. Specific information relative to request time frames and fees can be obtained from forms.

6. How do I obtain a copy of a motor vehicle accident report?

At the time officers are investigating motor vehicle accidents and obtaining information for department crash reports, vehicle operators are provided with a crash report number. Once a five (5) business day period has passed, operators may access the Web site of www.GetCrashReports.com in order to locate and download a copy of their respective crash report after paying a minimal fee. In order to avoid having to pay a fee, operators are encouraged to contact insurance providers, provide them with the crash report number, and request they access the above listed Web site for the downloading of reports. Reports can then be sent by insurance providers to clients at their request.

7. Where can I file a noise complaint?

All formal noise complaints (i.e. disturbing the peace) should be directed to the Kennebunk Police Department by calling 207.985.6121 and speaking with a public safety dispatcher.

8. How do I get personal property back if it has been taken by police or turned in as lost and found?

Personal property retrieval needs to be done in person at the Kennebunk Police Department. Formal identification is required to be presented. Prior to arriving at the police department; however, individuals need to schedule an appointment to meet with a member of the Criminal Investigations Division so arrangements can be made. Due to police accreditation standards and department policies, property can only be released by property/evidence technicians. Appointments can be made by contacting Detective Stephen Borst at 207.604.1319.

9. How do I report a crime?

Any crimes in progress should be made to a public safety dispatcher by either calling 9-1-1 or 207.985.6121. All non-emergency crimes in which you would like to file a criminal report should be made by contacting the Kennebunk Police Department at 207.985.6121 and speaking with a public safety dispatcher who will then have an officer make contact with you.

10. When are 9-1-1 calls appropriate?

9-1-1 calls are appropriate for in-progress crimes, serious motor vehicle crashes and/or emergencies, or medical emergencies. For other past-tense crimes, minor motor vehicle crashes or non-emergency requests, individuals should contact the Kennebunk Police Department at 207.985.6121 and speaking with a public safety dispatcher. Individuals are respectfully requested to not call 9-1-1 to ask for directions, file officer complaints, inquire about case status, or to report non-emergency issues. Again, calls to police of this nature should be directed to a public safety dispatcher at 207.985.6121.

11. Where are the York County courthouses and jail located?

The Town of Kennebunk is located in York County. Civil, misdemeanor criminal charges, and traffic matters are heard in District Court; felony criminal matters are heard in Superior Court. The following is courthouse and jail information:
-Biddeford District Court: 25 Adams Street, Biddeford; 207.283.1147
-York County Superior Court: 45 Kennebunk Road, Alfred; 207.324.5122
-York County Jail: 1 Layman Way, Alfred; 207.324.9001

12. What is the process for obtaining a Concealed Weapons Permit (CWP)?

The Kennebunk Police Department only issues CWPs to Kennebunk residents. Information on a CWP process can be obtained by accessing the department’s Web site and following the link for Concealed Weapons Permits under the Information & Downloads tab. CWP applications and information can be downloaded and printed.