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1. I sold my property after April 1st and the taxes were prorated at closing. Am I responsible for the taxes?

In short, yes you are. Title 36 §558 and §558-A outlines the prorating of taxes and the liabilities of the parties involved.

payment responsibilities.

2. When are property taxes due?

Kennebunk's tax bills go out twice a year. The first half is due the first friday in October, and the second half is due the first friday in April.

3. How is Real Estate Assessed?

The Assessor's Office analyzes sales information, economic data, and other information to determine the value of property. That information is then used to develop the assessments, through mass appraisal technique, of all the unsold property in the municipality. The International Association of Assessing Officers provides a general overview of assessing in their brochure "For the Property Owner Who Wants To Know" . Laws and procedures specific to Maine are not represented in the brochure.

4. Does the assessment have to be made on April 1, or completed by that day?

No, the question as to whether a person or property is taxable is what must be determined as of April 1, as well as the value of the property.

5. How do I change the mailing address for my tax bill?

Go to kennebunkmaine.us/addresschange and complete the on-line form (link at the bottom of the page). You also may submit your request via fax: (207) 985-4609 or mail to: Town of Kennebunk, Assessing Office, 1 Summer Street, Kennebunk, ME 04043.

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1. Are tax maps as accurate as a survey by a licensed surveyor?

No. The town tax maps have been developed over many decades through deeds, surveys, and other information. While we strive to have accurate information, corrections are continually made where errors may exist. Tax maps are strictly for assessing purposes and should not be used for conveyance purposes.

2. Does the Town have a plot plan of my lot?

That depends. Sometimes a landowner will submit a survey they have had done privately to our office to correct any inconsistencies with the tax maps. Also, if your property is in a subdivision and was reviewed by the Planning Board, the Town should have a record of it. The York County Registry of Deeds also may have surveys that individual landowners may have recorded.

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1. If I receive a personal property declaration, am I required to file it?

While not required, failure to file a requested personal property declaration will lead to an "estimated assessment" for that year. It also may bar your right to appeal that assessment. It is in all parties best interest to file the declaration, if requested, to help ensure a fair and equitable assessment.

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1. What is Real Estate?

"Physically, property falls into two broad categories:real estate and personal property.Real property is the rights, interests and benefits connected to the real estate. Real estate is the physical parcel of land, improvements to the land (such as clearing and grading), attachments made to the land (such as paving and buildings) and appurtenances (such as easements that cross the parcel or give access to the parcel)." International Association of Assessing Officers, Property Appraisal and Assessment Administration, 1990

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1. Can I appeal my parking ticket?

If you would like to appeal a parking ticket, please download the Parking Ticket Appeal form. After printing the appropriate information from your ticket onto the form, mail the form - without the ticket - to the Kennebunk Police Department at the following address:

Kennebunk Police Department
Parking Ticket Appeal
4 Summer St.
Kennebunk, ME 04043

Appeals must be received no later than 14 days after the issue date. Your appeal will be reviewed within ten (10) business days. Following review, a decision will be forwarded to the address provided on the Parking Ticket Appeal form. The fine for the violation being appealed will not increase during the review period. Parking Ticket Appeal Form

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1. Where can I register to vote?

The State of Maine allows residents to register to vote any time leading up to and including Election Day. Residents of Kennebunk may register to vote at the Town Clerk’s Office which is located on the second floor of the Town Hall.

Proof of residency and identity needs to be provided at the time of registering (one form could be a Maine driver’s license that would show a physical street location and not a PO Box mailing address).

2. Is there legal help for seniors offered for free or at reduced cost?

Legal Services for the Elderly provides free, high quality legal services to Maine’s socially and economically needy elderly age 60 and over.
Legal Services for the Elderly

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1. Where can I find zoning district information?

In the Codes,Ordinances & Policies section of our website. Zoning Ordinance

2. What types of permits does the town issue?

The code enforcement and planning departments are responsible for and issues the following types of permits:

• Building
  
• Blasting
  
• Changes of use / Occupancy
  
• Electrical
  
• Home Occupation
  
• Plumbing
  
• Signs
  
• Banner
  
• Shoreland
  

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1. When is a Building Permit required?

A building permit is required for the construction or alteration of any building or structure such as: 

• Demolition of a structure
• Change in use or occupancy of any structure 
• Buildings or structures moved into or within the Town of Kennebunk (including sheds; any shed larger than 200 sq.ft. must include plans)
• Swimming pool installation
• Interior alterations (renovations, window replacement, etc.)

A building permit is also required for: 

• Installation of a permanent sign or banner
• Filling, grading, lagooning, dredging or timber harvesting in any Shoreland or Resource Protection Zoning Districts
• Construction or alteration of piers, docks and wharves
• Chimney construction or modification
• Electrical and Plumbing work (including septic system installation)
• Driveway openings (may require additional permits from MDOT and/or Town of Kennebunk Public Services Department)

Additional permits may be required for properties located in the Historic Preservation, Shoreland and/or Resource Protection Zoning Districts. The Code Enforcement Officer shall not act upon any application for building permit until all other permits which may be required by the Zoning Ordinance, and other local ordinances, or under State or Federal law regulations have been received. 

All building permit applications shall include:  

1. A plan drawn to scale including:

• Dimensions (in feet) of the lot
• Any streets, alleys or right of ways on or adjacent to the lot if applicable
• Location and ground coverage of all buildings proposed to be constructed, moved or demolished
• Location of any wetlands and any other water bodies

2. A statement of the intended use of any buildings and the lot even in event of demolition;

3. Septic design for a wastewater disposal system or statement of Sewer District connection approval

Once your permit has been received it has been deemed complete, it will be reviewed by a Code Enforcement Officer.  If there are any questions about your permit application, or if additional information is needed, you will be contacted using the contact information provided on your permit application. 

The Code Enforcement Officer will approve or deny applications for building permit within thirty (30) days from the date of filing a complete application. Current turnaround time for permit issuance is approximately 2-3 weeks.

Once your permit has been approved, you will be notified that your permit is ready to be picked up as well as the cost for the permit.  

If you have additional, specific questions for a Code Enforcement Officer please contact our office to schedule a phone call or a meeting at (207) 604-1303 or via email.  

2. What codes are in effect in the Town of Kennebunk?

The Town of Kennebunk adheres to and enforces the following: 

State of Maine Uniform Building & Energy Codes, which include:

• International Residential Code 2015 edition
• International Building Code 2015 edition
• International Energy Conservation Code 2015 edition
• International Existing Buildings Code 2015 edition

3. How long is a permit valid?

A building permit issued shall become invalid if the authorized work is not commenced within six (6) months after the issuance of the permit, or if the authorized work is suspended or abandoned for a period of six (6) months after the time of commencing the work. A building permit is valid for one year from the date of issuance.

4. Do I need a permit to put a shed on my property?

Yes, a building permit is required for sheds. 

In addition, if the shed is larger than 200 sq. ft., plans must be submitted with the building permit application. 

Permit Applications

5. Do I need a permit for replacement windows and doors?

Yes.

The State Model Energy Code requires windows and doors to meet current standards.

6. When is a handrail required?

A continuous handrail is required on both sides of stairs except a single family dwelling unit with three or more risers is required at least on one side. Handrails are required so that all portions of the required width of stairs are within 30” of a handrail.

The clear space between handrail and the adjacent wall or surface shall not be less than 1½”.

All stairway handrails shall have a circular cross section with an outside diameter of at least 1 ¼” and not greater than 2”.

All handrails should return back to support posts or a wall to avoid snagging clothing.

1) Any other shape with a perimeter dimension of at least 4” but not greater than 6¼” with the largest cross-sectional dimension not exceeding 2¼”
2) Approved rails of equivalent grasp ability. In one and two-family dwellings handrail should have a minimum and maximum heights between 34” and 38”, respectively, in all other uses, 36”. Handrail heights should be measured vertically above the nosing of the treads or above the finished floor of the landing or walking surfaces. In residential use, if a handrail is used also as a guardrail, it should be a minimum of 34” measured vertically above the nosing. Except for stairways within a dwelling unit, handrails shall extend at least 12” beyond the top riser and at least 12” plus depth of one tread beyond the bottom riser. At the top the handrail shall be parallel to the walking surface, at the bottom the handrail shall continue to slope for a distance of the depth of one tread from the bottom riser, with the remainder parallel to the walking surface.

Residential Use: If handrail is used as guardrail, no opposite guardrail used as handrail minimum 36".

7. What size does a bedroom egress window have to be?

Every sleeping room shall have at least one (1) operable window or exterior door approved for emergency egress or rescue. The units must be operable from the inside to a full clear opening without the use of separate tools. Where a window is provided as a means of egress or rescue, they shall have a sill height of not more than 44” above the floor.

All egress or rescue windows from sleeping rooms must have a minimum net clear opening of 5.7 sq. ft. The minimum net clear opening height dimension shall be 24”. The minimum net clear opening width dimension shall be 20”.

To calculate the square footage of the opening, multiply the width of the opening in inches by the height of the opening in inches and dividing by 144. This measurement should be 5.7 minimum.

8. What are the stair riser and tread requirements?

In residential use, the maximum riser height is 7-3/4” and the minimum tread depth is 10”. Tread depth is measured horizontally between the vertical planes of the foremost projection of adjacent treads and at a right angle to the reads leading edge.

In commercial uses, maximum riser height is 7” and minimum tread depth is 11”.

There shall not be a variation exceeding 3/16” in the depth of adjacent treads or in height of adjacent risers. The tolerance between the largest and the smallest riser or the largest and smallest tread shall not exceed 3/8” in any flight of stairs.

The minimum headroom in all parts of a stairway shall not be less than 6’ 8” measured vertically from the tread nosing or from the floor surface of the landing or platform.

For winders, spiral, circular, and other types of stairs - call for requirements.

Stairway width and landing width for one and two family dwellings shall not be less than 3’.

9. When is a guardrail required?

Porches, balconies, or raised floor surfaces, open sides of stairs located more than 30” above the floor or grade.

Residential: In one and two-family dwelling, guardrails shall not be less than 36” in height for porches, balconies, or raised floor surfaces, and open sides of stairs 34” minimum measured vertically from the nosing of the treads. If guardrails are also going to be used as handrails, see handrail section.

Commercial: In most other uses, guardrails should be at least 42” in height measured vertically above the leading edge of the tread or adjacent walking surface.

Open guards shall have balusters or other construction such that a sphere with a diameter of 4” cannot pass through any opening.

Exception: The triangular openings formed by the riser, tread at the bottom rail at the open side of a stairway shall be of a maximum size such that a sphere 6” in diameter cannot pass through the opening.

Handrails must be installed at least one side of each continous run of treads or flight with 4 or more risers. Also installed at between 34"-38" in height.

10. How much frost protection should I have?

Foundation systems should be four feet (4’) minimum below grade to protect from frost.

11. What R-Values should I insulate to?

• Ceiling: R-49
  
• Exterior Wall: R-20+5 or 13+10 (2015 IECC) with a continuous barrier surrounding the structure.
• Floor over basement/crawl space: R-30
  
• Basement Wall: R-15 / R-19

Please contact the Code Enforcement Office with further questions on energy requirements. 

12. What are the ventilation requirements for a crawl space?

The minimum net area of ventilation openings shall be not less than one sq. ft. for each 150 sq. ft. of crawl space area. The total area of ventilation openings may be reduced to 1/1,500 of the under floor area where the ground surface is treated with an approved vapor barrier material and one such ventilation opening is within 3’ of each corner of said buildings. The vents may have operable louvers.

13. When is safety glazing required?

Safety glazing is required in hazardous locations. Some examples are windows surrounding whirlpools, hot tubs, showers. Also required for storm doors, sliding doors and individual panes greater than 9 sq. ft. There are also other locations and exceptions, please call the Code Enforcement Office for more detail.

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1. When should I call the Town Engineer and not the Public Works Department?

The Town Engineer and Public Works Department work very closely on projects and communicate frequently. If you made it to this section of the website, then always feel free to contact the Town Engineer at costerrieder@kennebunkmaine.us.

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1. Where can I find zoning district information?

In the Codes,Ordinances & Policies section of our website. Zoning Ordinance

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1. Does the Town require that I obtain flood insurance?

The Town of Kennebunk does not require that you obtain flood insurance for you property. 

2. If my property is in a flood zone but my building is not, do I need to obtain flood insurance?

No, flood insurance is intended to provide coverage for damage to a structure and the contents only, not property.

3. What happens if my property is currently not in a flood zone, but ends up in one under the revised maps?

The Flood Maps are more properly known as Flood Insurance Rate Maps or FIRMs since the purpose is to identify risk due to special hazards.  If you own a property located within a special hazard area, flood insurance is recommended.  FEMA has indicated that properties located in newly mapped areas are likely to be grandfathered, but the risk remains.

4. What is the difference between an A zone and a VE zone?

The A zone designates areas of ponding or non-wave action.  The VE zone is a velocity zone and denotes areas prone to wave action.  Local flood plain management ordinances dictate the type of construction standards that must be met within each zone.

5. Can I rebuild in a flood zone?

Yes, reconstruction in a Flood Zone is possible, but may require varying compliance with the codes depending on the designation of the flood zone.

6. How will the proposed flood maps affect the current Town of Kennebunk flood ordinance?

The Flood Plain ordinance will need to be amended and the State of Maine is working on a model ordinance.

7. Is the Town going to appeal the proposed flood maps?

A decision on whether to file an appeal of the proposed Flood Maps is a decision of the Board of Selectmen as this will require authorization of funds and ultimately the Chief Elected Official (CEO) is considered by FEMA as the proprietor.  The Selectmen in their capacity are the CEO.

8. What is the Coastal Barrier Resource System (CBRS) {11/16/1990 Parsons Beach}?

This area is not eligible for participation in the National Flood Insurance Program (NFIP).

9. What if I have more questions about Flood Insurance and the National Flood Insurance Program (NFIP)?

You will find answers to many of your questions about Flood Insurance and the National Flood Insurance Program (NFIP) on FEMA's website.  

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1. What is a "community garden"?

A community garden is a place where residents and non-residents may rent a 10 foot by 10 foot or 10 foot by 20 foot plot of land for a nominal fee to grow their own vegetables, flowers, and herbs. In addition to the work on their individual plot the renter agrees to spend a minimum of six (6) or twelve (12) hours, depending on the size of the plot, during the growing season to work in the area of the garden designated as 'the community plot' where vegetables, flowers, and herbs are grown for distribution to low income, fixed income, and physically impaired residents of our community. The Kennebunk Community Garden is a strictly organic garden area meaning that no chemical pesticides or herbicides may be use. We have a list of products that can be used and cannot be used. The list is available in printed format and also on our website. Chemical Product List

2. What is the difference between the plot sizes?

A seasonal plot is 10 foot by 10 foot and can be gardened from approximately Memorial Day to closing day which is usually mid-October. A permanent plot is a 10 foot by 20 foot year-round plot that can be gardened all year.

3. How much will a space cost?

West Kennebunk: Seasonal gardeners may rent one 10 foot by 10 foot plot based on availability. The cost is $35 per 10 foot by 10 foot plot. Permanent gardeners may rent one 10 foot by 20 foot plot based on availability. The cost is $70 per 10 foot by 20 foot plot.

Park Street School: Seasonal gardeners may rent one 4 foot by 8 foot plot based on availability; rental of a second plot subject to permission from garden coordinator. The cost is $35 per plot.

4. When and where can I sign up for a garden plot?

Community Garden applications are available at the Town Clerk’s Office. Anyone interested in renting a garden plot may visit the Town Hall during normal business hours. Please be advised that plots are available on a first-come, first-served basis. Should a plot not be available, be sure to ask the Town Clerk to place you on the Community Garden Wait List and specify garden preference.

5. How will we be notified of our plot number?

The Garden Committee and coordinator of each garden will determine the layout and number of plots available to rent. The garden coordinator will notify (by email or phone) the applicants their plot assignments.

6. When can I start working my garden plot?

After garden plots are assigned, an email or phone call will go out announcing the day the garden is open for the renters to come and begin working on their plots.

7. I have never had a garden or have had little experience with gardening. Can I get some help?

The Community Garden Committee is comprised of volunteers and will no doubt be on site regularly to answer questions or to give advice. Our website has "How to" documents which will provide lots of information you may use. The Committee also has plans for short workshops and seminars during the growing season where Committee members or invited guest speakers will talk about specific gardening techniques and answer questions. We will use the media for announcements as well as our website so visit us often!

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1. How do I add or correct my address in GPS devices, applications, and maps?

Please go to GPS.gov for information on how to correct addressing issue with software providers such as Google Maps, Uber, and MapQuest..

2. Can I name a road someting similar to an exisiting road in Town?

No, replication or partial replication of a current road name is not allowed. In some cases, existing roads prior to the adoption of the ordinance have similar names. All dispatching for emergencies come out of Sanford, Maine and elimination of any conflicting names is a high priority.

3. How long will it take to approve a road name?

Requests are usually approved within 10-14 days of the submission (assuming no conflicting or incorrect information information).

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1. How do I get an insurance card?

Employees should have received their medical and dental cards when initially enrolled. If you never received your medical card or need a new one you can contact Lisa Dumont, Member Services Administrative Assistant, at 1-800-452-8786 Ext 2228. If you never received your dental card or need a new one, you can request one by logging in on Northeast Delta Dental.

Please note: Employees do not receive a vision card. You may login on VSP – www.vsp.com or call 1-800-877-7195 for more information about the plan.

2. Who do I contact with questions about health insurance claims?

MMEHT Service Representatives are available to individual participants. They can be reached Monday through Friday from 8:00 a.m. to 4:30 p.m. by calling 1-800-852-8300. This number is also listed on the back of your health insurance card.

3. I have a change of name/address/email/phone #. Who should I notify?

Notify your Division Director/Designee to complete a Department Use Payroll Form. Complete the section on personal information changes and your DD will submit the form to HR. HR will notify benefit vendors and update your information in our systems/with Payroll.

4. What do I need to consider if I am out of work for more than 3 days due to illness or non-work related injury?

When out of work for more than 3 days, employees should think about Family Medical Leave and Income Protection. The Family Medical Leave Act (FMLA) is unpaid leave for eligible employees for up to 12 weeks per 12 month period, for one or more qualifying events. These qualifying events are included in the Town’s FMLA Policy which is linked under "Other Resources" on the intranet and included in the Personnel Policy/Employee Handbook. The Town requires employees use their accrued sick time while on leave. If you  run out of sick time, you would then use accrued comp/personal/wellness time or request to use vacation time. If employees know they will be out for over 3 days and meet one or more of the qualifying events, they should complete an FMLA Employee Request Form (linked under Other Forms) and send it to HR. If you know you need to be out of work for more than 3 days for a qualifying FMLA reason, please complete the request form as far in advance as possible (preferably 30 days in advance but unplanned absences will be accepted when they occur). HR will help the employee through the process which may include income protection.

Income protection is a benefit offered to full-time employees when they are first hired with the Town, and they can enroll in 40%, 55% or 70% plan options. If an employee is disabled short-term, from a non-work related illness/injury, they may be eligible to receive benefits. Benefits begin the first day of an accident or on the 8th day of an illness. Income protection can be coupled with FMLA. See the summary linked under "Benefits Information".

HR is happy to assess individual situations and guide employees through the process.

5. What is the Employee Assistance Program (EAP)?

The Employee Assistance Program (EAP) is provided through the Health Trust and Anthem. The EAP offers many resources for employees and their household family members to deal with questions and problems regarding mental health, financial services, and legal services. This program is free to all employees, including those not enrolled in the Town’s health insurance. Employees can see more information under Benefits Information on the intranet, on the Health Trust website, or by calling 1-800-647-9151.

6. What is the Open Enrollment Benefits period?

"Open Enrollment" is a set period of time toward the end of the calendar year when employees may elect or change their benefits through the health trust including medical, dental, and vision. Benefits eligible employees may join/enroll in any of the three plans, add or drop dependents from their plans, or drop their current coverage if covered by another plan through a parent or spouse.. *Open enrollment dates will be announced later this year.*

To make changes to your benefits outside of the open enrollment period, contact HR to assist you and determine if you are currently eligible to make the change.

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1. How do I find out about the new ordinance banning Single Use Plastic Carry Out Bags and when does it go into effect?

The ordinance was approved on June 14, 2016 and goes into effect on October 14, 2016. As of that date "no single-use plastic carry-out bag shall be distributed, either with or without charge, to a Customer, at any Retail Establishment located in the Town of Kennebunk.”
View more information on this new Ordinance.

2. How do I sign up to receive the Energy Efficiency Committee's Newsletter?

Send the committee an email and type "subscribe" in the subject heading. You will then be added to the Newsletter email list!

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1. Where do I register my vehicle?

You ALWAYS come to the Town Hall first to pay excise tax at the Tax Collector’s Office. You can find us on the 2nd floor of the Town Hall. Read here for details about the registration process and what documentation will be needed. 

2. Does the Town Tax Collector's Office send a copy of my tax bill to my mortgage company?

No, as the owner of the property/taxpayer, it is your responsibility to notify your mortgage company of taxes due. We send our tax bills to the name and mailing address that you provided to our Assessor’s Office. If you need to update that mailing address, you can do so here.. 

3. What do I need to bring with me to re-register my vehicle, camper, motorcycle, etc...?

You will always need to bring your prior registration, your current insurance card and know the current mileage. We accept cash, check and credit card payment.

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1. I sold my property after April 1st and the taxes were prorated at closing. Am I responsible for the taxes?

In short, yes you are. Title 36 §502 outlines the property tax year as well as payment responsibilities.

2. Does the Town Tax Collector's Office send a copy of my tax bill to my mortgage company?

No, it is the taxpayer's responsibility to notify their mortgage company of taxes due. We send our tax bills to the name and address that you provided to our Assessor's Office.

3. How do I change my mailing address for my tax bills?

You will need to update your file with the Tax Assessor's Office. You can go to their link on our website to request the address change or see them in person at the Town Hall.

4. When are my taxes due?

Taxes are due the first Friday in October and the first Friday in April.

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1. Are Fireworks allowed within the town limits of Kennebunk?

On June 13, 2017 the voters in the Town of Kennebunk approved an ordinance titled  "Use of Consumer Fireworks (PDF)." The ordinance requires that a permit must be issued for all consumer fireworks use in Kennebunk. Please visit the Fireworks in Kennebunk page for complete details regarding Fireworks in Kennebunk.

2. How can I register for a CPR class?

We schedule classes frequently.

Please contact Karen M. Wheeler at (207) 604-1358 or by email.

3. Where can I obtain a burning permit?

Burn permits are issued from 8:00 AM to 4:30 PM Monday - Friday and 9:00 AM to 11:00 AM on Saturday and Sunday at Kennebunk Fire Rescue in the front lobby. - No more than fifteen [15] permits shall be issued daily, Monday through Friday. Saturday, Sunday & holidays may be increased by the Duty Chief, weather and staff levels permitting, and as long as they are issued by either a firefighter or the Duty Chief. - Burning will not start until after 5:00 PM and will be finished by 11:00 PM - Rainy days on Class 1 & 2 days will be the only exception to personal back yard burning, Monday - Friday, which can be done during daylight hours, weather permitting. A call back number is necessary in the event the permits have to be called in due to a change in weather and/or class day. - Burning permits for land clearing, construction debris burning and blueberry plains burning are the other exceptions to daytime burning. Contact the Duty Officer at 207-604-1355 for approval for these types of burning. - Seasonal permits for cooking fires are available. Seasonal campfires will require the permit holder to check on the class day before burning. Burning will be permitted on Class 1 or 2-days only. Please call the Duty Officer at ( 207) 604-1355 to obtain one of these permits.  Permits will not be issued on a Class 3, 4, or 5 day. Burning permits are for clean wood products only, and piles are to be kept small.  Burning of highly combustible, domestic, household trash such as paper and cardboard is prohibited by law. These permit policies are recommended standards suggested by the Maine Forest Service. These policies are in place to protect life and property and help the fire department in controlling the possibility of fires getting out of control. If you have any questions concerning these policies, please feel free to call the Fire Chief at (207) 985-2102 ext. 1340 or contact via email. 

4. Do I need a burning permit to burn debris on my property?

Yes. Maine law requires a permit, in hand, for open burning of debris.

5. Do I need a burning permit when there is snow on the ground?

Yes. A burning permit is required for open debris burning year round.

6. Do I need a burning permit to have a campfire on my own property?

Yes, for the purpose of verification of class day and fire location.

7. Can I burn at anytime during the day?

No, for several reasons:
1. During the spring, summer, and fall, open burning is allowed only after 5:00 PM weekdays, and 9:00am weekends. Fire must be out both times by 11pm.
2. Depending on weather conditions, permits may not be being issued. Permits are not issued when the fire danger class is 3 or above.

8. Can I burn in an incinerator / barrel?

No. Burning in backyard incinerators / barrels was banned in Maine several years ago.

9. Does the Fire Department conduct inspections of woodstoves and chimneys?

No. Please contact a Certified Chimney Technician/Sweep.

10. Will the Fire Department inspect my chimney for cleanliness?

No. Please contact a Certified Chimney Technician/Sweep.

11. Will the Fire Department clean my chimney for me?

No. The fire department does not provide chimney sweep services.

12. Will the Fire Department perform a home fire safety inspection in my home?

Yes. Contact the Fire Department (Captain's Office ) @ 207-604-1355 or send an email to schedule a time that works best for you.

13. Will the Fire Department rescue my cat from a tree?

No. Rescuing cats from trees can be dangerous to both the rescuer and the animal.

14. What if I have questions about fire hydrants?

For more information about town fire hydrants, or to report a leaking fire hydrant please contact the Kennebunk Kennebunkport & Wells Water District at 207-985-3385 or their website.

Kennebunk Kennebunkport & Wells Water District

15. How can I locate fire hydrants in town?

You can locate fire hydrants in town by going to the Kennebunk Kennebunkport & Wells Water District Website KK & W Water District Mains & Hydrants

16. How do I report a fire?

To report a fire or EMS emergency, call 9-1-1.

17. What if my fire alarm goes off while I'm cooking?

Then it's doing its job. Do not disable your smoke alarm if it alarms due to cooking or other non-fire causes. You may not remember to put the batteries back in the alarm after cooking. Instead, clear the air by waving a towel near the alarm, leaving the batteries in place. The alarm may have to be moved to a new location.

18. How long will my smoke alarm last?

Smoke alarms last about ten years, after which they should be replaced. Like most electrical devices, smoke alarms wear out. You may want to write the purchase date with a marker on the inside of your unit. That way, you'll know when to replace it. Always follow the manufacturer's instructions for replacement.

19. How often should I change the batteries in my smoke alarm or carbon monoxide detector?

You should change the batteries in your smoke alarm and carbon monoxide detector two times a year. A good rule is when you change your clocks ahead in the spring, change your batteries. And, when you change them back in the fall, again, change the batteries.

20. How else can I ensure my smoke alarm and or carbon monoxide detector is working correctly?

Some smoke alarms are considered to be hardwired. This means they are connected to the household electrical system and may or may not have batter back-up. Alarms that are hardwired to the home's electrical system should be installed by a qualified electrician. It's important to test every smoke alarm monthly. Always use new batteries when replacing the old ones.

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1. I have mold in my rental unit and my landlord won’t help. What do I do?

These complaints fall under landlord / tenant disputes. Contact your landlord or your legal representative.

2. What causes Mold?

Mold is caused by high moisture and humidity. A water and bleach solution will kill most molds on contact.

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1. How do I put my name on the Mooring Waiting List?

You can call the Harbormaster at (207) 205-0991 to have an application mailed to you or you can download an application from the Harbormaster's page and return it to town hall at:
1 Summer St.
Kennebunk, ME 04043

2. Are transient moorings available?

Yes, there is one mooring available at $25 per night, with a three-night maximum stay. We only allow a 34-foot vessel with a 5-foot draft at this time.

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1. I have a complaint with mold in an apartment unit. How dangerous is mold?

Mold can be overrated as a source of major heath problems, though that's not to say that it can't aggravate existing health problems. The first thing to consider is to have a professional inspector inspect the home to or have an Energy Star rater rate the home before and after the work has been completed.

2. What can be done to make things safe if mold is found in a home?

Mold requires moisture, warmth and a food source to survive. Remove any one of the three and the mold will go dormant.
Tips for Dealing With Mold in the Accessible Areas of The Home
1. Cut out any mold found on drywall or sheetrock.
2. If you can see mold growing on the finished side of the drywall, the back or unfinished side is probably much worse.
3. Although plaster does not support the growth of mold, the paint, wallpaper and sealers used on the plaster will. Scrape and clean the surface of plastered walls.
4. Lead-based paint will not support mold growth, but the oils and dirt that collect on the surface will. Therefore, the paint should be cleaned using warm soapy water wash. Do not use bleach.
5. Do not sand or scrape lead-based paint as the lead will become airborne, which is a more serious health threat than the mold.
6. Mold found on wood in the under-floor areas is common and probably would not affect the occupants of the home.
7. To treat, use warm soapy water solution on mold in under-floor areas, then seal the wood with a "boat coat" or clear varnish sealer once the wood has dried. Same for the attic. Do not use Bleach
8. Molds on wood are natural and are a part of the decay process, so look for and correct the sources of moisture that are contributing to the decay.
9. An air conditioner is a dehumidifier, but if it has been left off while the house was unoccupied, that may be why mold is present inside the home.
10. Have the ductwork cleaned, including the interior cooling coil, coil box and fan.
11. Remove any and all damp insulation in the walls, attic or under-floor areas.
12. Insulate the walls if they are not already insulated. An R-13 or higher rating is preferred. Use expanding foam in the under-floor and in the wall cavities. Use expanding foam or loose fill fiberglass in the attics. Insulate the attic to an R-48 to save on energy costs.
13. Install storm doors and low-E replacement windows.
14. Seal all air leaks to the interior of the home.
When the drywall has been removed and wall cavities are exposed, seal all four sides of the cavity where the wood studs meet the exterior sheeting with silicone caulk

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1. How do I contact town staff or departments?

Visit the Staff Directory to find all department and staff contact information.

2. Where can I find the answers to my frequently asked questions?

Use the FAQs module to easily find answers to the questions you ask the most.

3. Is there a way to learn about area senior activities?

Contact our Kennebunk Recreation Department at 207-604-1335.

4. Where can I obtain or renew my driver's license?

You must go to a Brueau of Motor Vehicle (DMV) office. We have a DMV office here in Kennebunk, located at 63 Portland Road. Their phone number is 207-985-4890.

5. Where can I find out about cable television?

For billing inquiries, information regarding cable installation, or cable repair,
contact “Time Warner Cable” at 42 Industrial Park Road, Saco, Maine 04072
207-553-3965 or 118 Johnson Road, Portland, Maine 04102. Activation and Sales at 1-800-206-1562.
General Information at 1-800-206-7173

6. How can I learn about capital improvement projects?

Through our Community Development, Planning & Codes Office at 207-985-2102 ext. 1303

7. What is the Town's budget?

Our Municipal Budget can be found on our website. Information can also be obtained at the Finance Director's office in the Town Hall, 1 Summer Street, Kennebunk, ME 04043, 207-985-2102 ext. 1327.

View Municipal Budget

8. Where can I find out about Town financial reporting?

Information can be found at the Town Hall, 1 Summer Street, Kennebunk, ME 04043.
-Finance Director 207-985-2102 ext. 1327

9. How can I learn about Town purchases?

Information can be found at the Town Hall, 1 Summer Street, Kennebunk, ME 04043.
-Finance Director 207-985-2102 ext. 1327

10. Where can I report an abandoned vehicle?

Only if the vehicle is abandoned in Kennebunk contact the Police Department at call 207-985-6121 and speak with a public safety dispatcher to facilitate an officer response.

11. Where do I report an accident involving a Town vehicle?

Only if the incident is in Kennebunk, contact the Police Department at 207-985-6121 and speak with a public safety dispatcher to facilitate an officer response.

12. Where can I get automobile tags?

If you are a resident of Kennebunk, you must first come to the Kennebunk Town Hall Tax Collector’s Office, 1 Summer Street, Kennebunk to pay an excise tax, then, depending on the situtation, you may have to go to The Bureau of Motor Vehicle at 63 Portland Road, Kennebunk, ME phone number is 207-985-4890
-Kennebunk Tax Collector’s Office 207-985-2102 ext 1606

13. Where do I direct questions regarding Social Security?

Fir information on any and all Social Security question, go to www.ssa.gov

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1. What type of pesticide does the town use on town properties?

The Town uses an organic pesticide called Essentria IC-3. View the MSDS (Material Safety Data Sheet) for complete product information. 

2. What park is a hidden gem in Kennebunk?

Visit Rogers Pond at
49 Water St.
Kennebunk, ME 04043

Enjoy the Mousam River at tide's head and the pond, which is fed by an upstream pipe. A picnic lunch under the wood shelter will make your day.

3. Where in Kennebunk do I park to get on the Eastern Trail?

The Kennebunk Elementary School off of Alewive Road is the trailhead parking area. There is an information kiosk located at the school which shows the trail map from Kennebunk to Bug Light in South Portland.

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1. How do I compliment an officer?

If you would like to compliment an officer, your written comments should be sent directly to Kennebunk Police Chief Robert F. MacKenzie via email (rmackenzie@kennebunkmaine.us) or mail (Kennebunk Police Dept., 4 Summer St., Kennebunk, ME, 04043). Verbal comments can be directed via telephone to Chief MacKenzie, Patrol Lt. Eric O'Brien, or to a shift supervisor by calling the police department at 207.985.6121 or by stopping into the police lobby Monday through Friday between 8am and 4pm.

2. How do I file an officer complaint?

If you would like to file a complaint against an officer, please first contact a shift supervisor by calling 207.985.6121 and speaking with a public safety dispatcher who will then have a supervisor contact you. You may also come to the police department directly in order to speak with a shift supervisor in person. If you would like to file a complaint against a supervisor please contact Patrol Lieutenant Eric O'Brien via email (eobrien@kennebunkmaine.us) or by phone (207.604.1320).

3. When can I come to the police department to get fingerprinted?

Any Kennebunk resident needing fingerprints for employment, adoption, travel, etc. purposes can come to the police lobby any day at any time; appointments do not need to be made in advance. Kennebunk residents are not charged a fee for this service. Those requesting fingerprints should set aside 30-45 minutes for this process to be completed. Officers may not always be readily available upon a resident’s arrival, so a time delay may occur.

4. How do I obtain a local background check?

For non-criminal purposes, local background checks are the only backgrounds conducted. Kennebunk residents may receive a local background check at no cost. A written request, to include an individual’s name, local address, address where background is to be mailed once completed, date of birth and social security number should be sent directly to Deputy Chief Michael Nugent, Kennebunk Police Department, 4 Summer Street, Kennebunk, ME, 04043. Please include with the written request supporting documentation showing why a background check is needed. Please allow five (5) to seven (7) business days for such requests to be processed once received.

5. How do I obtain a copy of a police report?

Maine Freedom of Access laws dictate what types of reports are and are not available to the public. Formal requests for reports can be made by accessing the Information & Downloads section of the Kennebunk Police Department Web site and following the link for Reports and Records Requests. Instructions and downloadable forms are available via this method. Report and Records Request forms can also be obtained from the police department lobby. Specific information relative to request time frames and fees can be obtained from forms.

6. How do I obtain a copy of a motor vehicle accident report?

At the time officers are investigating motor vehicle accidents and obtaining information for department crash reports, vehicle operators are provided with a crash report number. Once a five (5) business day period has passed, operators may access the Web site of www.GetCrashReports.com in order to locate and download a copy of their respective crash report after paying a minimal fee. In order to avoid having to pay a fee, operators are encouraged to contact insurance providers, provide them with the crash report number, and request they access the above listed Web site for the downloading of reports. Reports can then be sent by insurance providers to clients at their request.

7. Where can I file a noise complaint?

All formal noise complaints (i.e. disturbing the peace) should be directed to the Kennebunk Police Department by calling 207.985.6121 and speaking with a public safety dispatcher.

8. How do I get personal property back if it has been taken by police or turned in as lost and found?

Personal property retrieval needs to be done in person at the Kennebunk Police Department. Formal identification is required to be presented. Prior to arriving at the police department; however, individuals need to schedule an appointment to meet with a member of the Criminal Investigations Division so arrangements can be made. Due to police accreditation standards and department policies, property can only be released by property/evidence technicians. Appointments can be made by contacting Detective Stephen Borst at 207.604.1319.

9. How do I report a crime?

Any crimes in progress should be made to a public safety dispatcher by either calling 9-1-1 or 207.985.6121. All non-emergency crimes in which you would like to file a criminal report should be made by contacting the Kennebunk Police Department at 207.985.6121 and speaking with a public safety dispatcher who will then have an officer make contact with you.

10. When are 9-1-1 calls appropriate?

9-1-1 calls are appropriate for in-progress crimes, serious motor vehicle crashes and/or emergencies, or medical emergencies. For other past-tense crimes, minor motor vehicle crashes or non-emergency requests, individuals should contact the Kennebunk Police Department at 207.985.6121 and speaking with a public safety dispatcher. Individuals are respectfully requested to not call 9-1-1 to ask for directions, file officer complaints, inquire about case status, or to report non-emergency issues. Again, calls to police of this nature should be directed to a public safety dispatcher at 207.985.6121.

11. Where are the York County courthouses and jail located?

The Town of Kennebunk is located in York County. Civil, misdemeanor criminal charges, and traffic matters are heard in District Court; felony criminal matters are heard in Superior Court. The following is courthouse and jail information:
-Biddeford District Court: 25 Adams Street, Biddeford; 207.283.1147
-York County Superior Court: 45 Kennebunk Road, Alfred; 207.324.5122
-York County Jail: 1 Layman Way, Alfred; 207.324.9001

12. How do I pay or appeal a parking ticket?

If you receive a parking ticket, you may pay the ticket online.

If you need to appeal a parking ticket, you may do so online or download the Parking Ticket Appeal form. After printing the appropriate information from your ticket onto the form, mail the form - without the ticket - to the Kennebunk Police Department at the following address:

 Kennebunk Police Department
 Parking Ticket Appeal
 4 Summer St.
 Kennebunk, ME 04043

 Appeals must be received no later than 14 days after the issue date. Your appeal will be reviewed within ten (10) business days. Following review, a decision will be forwarded to the address provided on the Parking Ticket Appeal form. The fine for the violation being appealed will not increase during the review period. 

13. What is the process for obtaining a Concealed Weapons Permit (CWP)?

The Kennebunk Police Department only issues CWPs to Kennebunk residents. Information on a CWP process can be obtained by accessing the department’s Web site and following the link for Concealed Weapons Permits under the Information & Downloads tab. CWP applications and information can be downloaded and printed.

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1. What is proposed as part of the Public Services Facility Expansion?

A clean, modern, safe facility that will benefit the Town’s Public Services Department to more efficiently and effectively conduct their day to day services that they provide to the Town.

2. Why do we need to expand the Public Services Facility at this time?

The current facility is outdated, overcrowded and does not meet current codes.  The current facility is no longer efficient and is a hindrance to effective service delivery.  Over 85 Town fleet vehicles, including all emergency response vehicles, Public Services vehicles, Parks & Recreation vehicles, Codes and Assessing vehicles, are serviced on site out of two garage bays.

3. How will the Public Services Facility Expansion Project improve operations at the site?

If the proposed Public Services Facility Expansion Project is approved, this will allow for more storage and maintenance bays to more effectively keep track of Town assets. The expansion will eliminate overcrowding and be a safe, modern, facility that meets today's building code standards.  The new facility would eliminate the need to borrow space from other departments for training purposes. The facility expansion project would make servicing all town vehicles easier with the proposed larger garage area.

4. Will the Dog Park move or be eliminated because of the Public Services Facility Expansion project?

The proposed plan allows for the Dog Park to remain at 36 Sea Road.

5. What are the key benefits of the proposed Public Services Facility Expansion project?

The Public Service Facility Expansion would:

• Allow for all valuable equipment to be stored inside.  
• Provide a better work environment for Public Services employees.
• Include an onsite Training Room
• Include additional garage bays to better service the Town’s fleet.  
• Provide better storage to help with inventory and organization.

6. Where are the vehicles currently stored?

The vehicles at the existing Public Services Facility are currently stored outdoors, which exposes them to the elements year-round.

7. How will the proposed Public Services Facility Expansion prolong the life of Town vehicles?

With the proposed wash bay and indoor storage, the fleet will now have a better chance of reaching its replacement date. It will be easier to wash the equipment after each use and they can be kept in a warm building vs. being kept outside in the elements.

8. Why does Public Services need a wash bay?

A freshly washed and well-cared-for fleet extends the lifespan of the vehicle.

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1. Who maintains street signs on private roads?

Public Works maintains all public and private street signs in Kennebunk. In order to ensure that prompt emergency 911 response can get to all Kennebunk households, we install and replace all street signs in Kennebunk. If your street sign is missing or damaged, give us a call at (207) 985-4811.

2. Who maintains the annual flower beds on Main Street?

Joanne Sylvester does that. For several years we observed the great work she did for Kennebunk Savings Bank; so we hired her as a contractor to work on the Main Street flower beds. Public Works and Parks help out with the compost and planting, but Joanne deserves the credit for making Main Street light up with flowers.

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1. What can I do with my used batteries?

Alkaline batteries can go into your regular household trash. All other batteries are recyclable. See the transfer station attendant for more information.

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1. Do you need volunteers?

Yes, the department is always looking for volunteers.

2. Do you take credit cards?

Yes, MC, Visa and Discover.

3. Can non-residents participate?

Yes, anyone can register for our programs.

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1. When a meeting agenda is posted, can I receive a copy by email?

Yes, you can sign up to receive agendas through the "Notify Me" section on our website.

Notify Me allows subscribers to sign up to receive email and/or text message notification for various lists (posted agendas, news items, etc.). The Notify Me button can be found on our home page.

2. How do I volunteer for a committee?

The town is always looking for committee members. We have a committee volunteer form you can fill out and submit to the Town Manager's office. Upon receipt, you will be contacted to discuss your interest in serving. A committee list, showing all town committees, with meeting schedules and vacancies, is available on the committee section of our website. Take a look and see what interests you!

Committee Information

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1. What do I bring to an appointment to apply for assistance?

Applicants must provide proof of identification for themselves and all household members (i.e., drivers’ license, state ID, birth certificate, social security card, etc.). Proof of household income must be provided from all sources including state benefits, child support, cash on hand, loans, tax returns and retirement accounts, etc. Proof of expenses must also be provided for the household including food, housing costs, heating fuel, electricity and work related expenses, etc. Applicants must also provide verification of any DHHS benefits the household receives. Prior to an appointment applicants should visit My Maine Connection online. You may register or log in to access your DHHS Summary page and print verification of your benefits. Online access to My Maine Connection will also be available during your appointment.

My Maine Connection

2. How long will the appointment take?

Please allow at least an hour for your appointment.

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1. What do I do if I receive an abutter notice for a project to be reviewed by the Staff Review Committee?

If you receive an abutter notice this means a development is proposed on a lot that abuts or is across the street from your own lot. It is recommended abutters or those concerned call or visit the Community Development Office to review the application as soon as possible. Any comments, questions or concerns should be made in writing and submitted to the Community Development Office so the Staff Review Committee can be made aware of possible issues that may exist.

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1. How do I order a certified copy of my birth certificate?

To order a certified and legal copy of a birth certificate (if the birth occurred in Kennebunk, Maine, or if the mother of the child was living in Kennebunk, Maine, at the time of the birth) please complete a birth certificate request form.

2. How do I obtain a hunting or fishing license?

They can be purchased in person at the Town Clerk’s Office or online with the State of Maine. The State’s online license program can be found on our website in the Town Clerk’s Department on the Hunting & Fishing page.

3. What documents do I need to register my dog?

A current Rabies Certification and a Spay/Neuter Certificate (if applicable)

4. Why do I need to register my dog?

Maine State law requires all dogs over 6 months of age to be licensed. Dog licensing has been an important part of combating the spread of rabies in the United States. The fee that you pay goes toward helping fund your animal control program and the animal welfare program. The tags your dog wears also acts as an ID for your dog if they ever gets lost and they can be returned home.

5. What do I need to obtain a marriage license?

The Intention of Marriage form needs to be filled out. If this is not the first marriage, a death certificate or a certified copy of the divorce degree needs to be provided for the most recent marriage. See our Marriage Information page for more details.

6. Where do I vote on Election Day?

Elections are held for the entire Town of Kennebunk in the Edward Winston Auditorium located at the front of the Town Hall at 1 Summer Street. Polls are open from 6:00 AM to 8:00 PM.

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1. Can I volunteer to serve on a committee?

Yes, the town is always looking for committee members. We have a committee volunteer form you can fill out and submit to our office. Upon receipt, we will contact you to discuss your interest. Committee Information

2. Are Select Board meetings broadcast on TV or the Internet?

Yes, there are two ways to watch meetings (on cable TV and online). Meetings are broadcast live on Kennebunk’s cable TV, channel 1302 for the Select Board, Planning Board, Site Plan Review Board, and Zoning Board of Appeals. Web streaming of live or previously broadcast meetings can be viewed at Town Hall Streams (townhallstreams.com). Just “locate your town” and enter the zip code. Of course, you can always attend the meetings at the Town Hall. All meetings are open to the public.

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1. Are there tax advantages for locating one’s business in Kennebunk?

Between tax increment financing districts and pine tree zone incentives, Kennebunk can offer some of the best business incentives in the country. Please call the office at (207) 985-2102 x1337 to discuss these options further.

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1. Is the Treasure Chest open during the winter?

No. The Treasure Chest is generally only open from April through October.