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1. How do I get an insurance card?

Employees should have received their medical and dental cards when initially enrolled. If you never received your medical card or need a new one you can contact Lisa Dumont, Member Services Administrative Assistant, at 1-800-452-8786 Ext 2228. If you never received your dental card or need a new one, you can request one by logging in on Northeast Delta Dental.

Please note: Employees do not receive a vision card. You may login on VSP – www.vsp.com or call 1-800-877-7195 for more information about the plan.

2. Who do I contact with questions about health insurance claims?

MMEHT Service Representatives are available to individual participants. They can be reached Monday through Friday from 8:00 a.m. to 4:30 p.m. by calling 1-800-852-8300. This number is also listed on the back of your health insurance card.

3. I have a change of name/address/email/phone #. Who should I notify?

Notify your Division Director/Designee to complete a Department Use Payroll Form. Complete the section on personal information changes and your DD will submit the form to HR. HR will notify benefit vendors and update your information in our systems/with Payroll.

4. What do I need to consider if I am out of work for more than 3 days due to illness or non-work related injury?

When out of work for more than 3 days, employees should think about Family Medical Leave and Income Protection. The Family Medical Leave Act (FMLA) is unpaid leave for eligible employees for up to 12 weeks per 12 month period, for one or more qualifying events. These qualifying events are included in the Town’s FMLA Policy which is linked under "Other Resources" on the intranet and included in the Personnel Policy/Employee Handbook. The Town requires employees use their accrued sick time while on leave. If you  run out of sick time, you would then use accrued comp/personal/wellness time or request to use vacation time. If employees know they will be out for over 3 days and meet one or more of the qualifying events, they should complete an FMLA Employee Request Form (linked under Other Forms) and send it to HR. If you know you need to be out of work for more than 3 days for a qualifying FMLA reason, please complete the request form as far in advance as possible (preferably 30 days in advance but unplanned absences will be accepted when they occur). HR will help the employee through the process which may include income protection.

Income protection is a benefit offered to full-time employees when they are first hired with the Town, and they can enroll in 40%, 55% or 70% plan options. If an employee is disabled short-term, from a non-work related illness/injury, they may be eligible to receive benefits. Benefits begin the first day of an accident or on the 8th day of an illness. Income protection can be coupled with FMLA. See the summary linked under "Benefits Information".

HR is happy to assess individual situations and guide employees through the process.

5. What is the Employee Assistance Program (EAP)?

The Employee Assistance Program (EAP) is provided through the Health Trust and Anthem. The EAP offers many resources for employees and their household family members to deal with questions and problems regarding mental health, financial services, and legal services. This program is free to all employees, including those not enrolled in the Town’s health insurance. Employees can see more information under Benefits Information on the intranet, on the Health Trust website, or by calling 1-800-647-9151.

6. What is the Open Enrollment Benefits period?

"Open Enrollment" is a set period of time toward the end of the calendar year when employees may elect or change their benefits through the health trust including medical, dental, and vision. Benefits eligible employees may join/enroll in any of the three plans, add or drop dependents from their plans, or drop their current coverage if covered by another plan through a parent or spouse.. *Open enrollment dates will be announced later this year.*

To make changes to your benefits outside of the open enrollment period, contact HR to assist you and determine if you are currently eligible to make the change.